Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Introduction
Online Talk Therapies is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our therapy services.
Information We Collect
Personal Information
We collect information you provide directly to us, such as when you contact us to arrange therapy sessions:
- Name and contact details (email, phone number)
- Relevant personal history and background information
- Therapy goals and concerns
- Payment information for session fees
Session Data
During therapy sessions, we may maintain confidential notes about our work together to support your therapeutic process.
How We Use Your Information
We use your information to:
- Provide professional therapy services tailored to your needs
- Communicate with you about appointments and session arrangements
- Maintain confidential therapy records for clinical purposes
- Process payments for therapy sessions
- Fulfill professional and ethical obligations as a therapist
Confidentiality
Your confidentiality is of utmost importance. All therapy sessions and related information are kept strictly confidential, with the following legal and ethical exceptions:
- If there is risk of serious harm to yourself or others
- If required by law or court order
- If child protection issues are identified
- For professional supervision purposes (maintaining anonymity)
These limits to confidentiality will be explained in detail during your initial session.
Data Security
We take appropriate measures to protect your information, including:
- Using secure, encrypted video platforms for online sessions
- Storing records securely with limited access
- Maintaining professional standards for data protection
- Regular review of security practices
Your Rights
You have the right to:
- Access your therapy records
- Request corrections to inaccurate information
- Request deletion of your information (subject to professional obligations)
- Withdraw consent for data processing where applicable
Website Usage
Our website may use cookies and similar technologies to improve user experience. You can control cookie settings through your browser preferences.
Third-Party Services
We use third-party services for:
- Video conferencing (Zoom) - subject to their privacy policy
- Payment processing - subject to their privacy policy
- Website hosting - subject to their privacy policy
Data Retention
We retain your information for as long as necessary to provide therapy services and fulfill professional obligations, in accordance with legal and ethical requirements. Records will be securely destroyed when no longer needed.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date.
Contact Information
If you have any questions about this Privacy Policy or how we handle your information, please contact:
Online Talk Therapies
Email: janinedk11@gmail.com
Phone: +44 (0) 7515 856302
Last Updated: 11 April 2026